What is Pharmacy First?

With absence and attendance being a high priority for schools, we are writing to let you know about the NHS Pharmacy First service which pharmacies across England are offering.

This service enables children and adults to get quick access to healthcare advice as they can walk into a community pharmacy and access the service (some pharmacies also offer the service remotely as a video consultation). The person will then be offered a consultation with a pharmacist in a private consultation room. This service takes away the potential delay of having to wait for a GP appointment and may help ensure children and staff get well and back to school as quickly as possible, potentially positively impacting attendance rates.

The service supports early years, primary and secondary school aged children in the below age groups who need help with:

  • Earache (aged 1 to 17 years)
  • Impetigo (aged 1 year and over)
  • Infected insect bites (aged 1 year and over)
  • Sore throats (aged 5 years and over)
  • Sinusitis (aged 12 years and over)
  • Urinary tract infections (UTIs) in women (aged 16 to 64 years)
  • Shingles (aged 18 years and over)

The service also supports adults so will be applicable to school staff and parents/carers of the school children.

The pharmacist will provide advice and, if clinically necessary, offer an NHS medicine to treat the condition (these medicines are supplied free of charge to children under 16 years, with the normal NHS prescription charge rules applying to people aged 16 or over). The pharmacy will then send an electronic message to the person’s GP surgery so their health record can be updated.

Should the pharmacist be unable to help, they will direct the person to their GP surgery or other health professional as appropriate. A summary of the service is available as an animation and more information can also be found at nhs.uk/thinkpharmacyfirst.

We are keen to raise awareness of this excellent service to parents/carers of young children, as well as school staff so that if anyone has symptoms of any of the forementioned conditions, they are aware that they can access advice quickly and potentially obtain medicine (if clinically appropriate) from a pharmacy.